1. Introduction
Shent (Samia Harris Enterprises) ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at shent.ca and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and mailing address when you submit a contact form, create an account, or make a purchase.
- Payment Information: Payment card details are processed securely by Stripe and are never stored on our servers.
- Account Information: Email and password for client portal accounts; Google account information for staff and admin accounts.
- Usage Data: Browser type, IP address, pages visited, time spent on pages, and other diagnostic data collected automatically.
- Communications: Messages sent through our contact form, live chat, or email correspondence.
- Tenant Information: Rental application details, lease information, and maintenance requests for property management services.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information (receipts, confirmations, invoices)
- Respond to your inquiries and provide customer support
- Manage tenant and property relationships in compliance with applicable law
- Send event tickets and booking confirmations
- Administer staff scheduling, payroll, and workforce operations
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service Providers: Third-party companies that perform services on our behalf, including payment processing (Stripe), email delivery (Resend), and cloud hosting (Replit).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure session management, and restricted access controls. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Financial records are retained as required by Canadian tax law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at privacy@shent.ca.
8. Cookies
We use essential cookies to maintain your session and authentication state. We do not use tracking or advertising cookies. Third-party services such as Google Sign-In may set their own cookies as described in their respective privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@shent.ca
- Mail: Shent (Samia Harris Enterprises), 3646 Denman Rd., Denman Island, BC, V0R 1T0, Canada
